FAQs

What services do you provide?

We exclusively provide end-of-life care (in-home euthanasia and cremation services). The euthanasia is provided by a licensed veterinarian. We provide a complimentary clay pawprint at the time of care.

Which crematory do you work with?

We partner with West Coast Pet Memorial to provide seamless aftercare for pets.

West Coast Pet Memorial
5325 Louie Lane #20
Reno, NV 89511
775-825-9900

How far in advance do I need to book my appointment?

We are flexible with appointment scheduling, and we have appointments available 7 days per week. We most commonly provide care within 12-24 hours of care requests, although we are able to schedule up to two weeks in advance. Click here to see our current availability.

How will I know when it is time for euthanasia?

We have found the following quality of life resources useful in helping families to determine if it is the right time.

Quality of Life Scale for Pets - Online Calculator

Lap of Love Pet Quality of Life Scale

Ohio State University - How Will I Know

What happens at the euthanasia appointment?

After introductions and meeting your pet, we give the first injection subcutaneously (like a vaccine, with a tiny needle). This medication has pain control and sedation in it, so your pet will peacefully fall asleep over about 5-10 minutes. Once your pet is care-free, we will give the second injection, which is an overdose of a sedative, intravenously. After your pet has passed, we create a pawprint for you out of modeling clay. This pawprint will air-dry on a flat surface in about 72 hours, and it can be painted/decorated once dry.

What happens with the ashes if I choose communal cremation?

If you choose communal cremation, your pet’s ashes are respectfully scattered at sea through our partnership with Oceans of Love. This program provides a dignified and meaningful final resting place, honoring the lives of beloved pets. You can learn more about the process here.

What is the difference between private cremation and individual cremation?

Both private and individual cremation allow you to receive your pet’s cremated remains as a personal keepsake. The difference lies in how the cremation is performed.

With private cremation, your pet is the only pet in the cremation chamber for the entire process. This option provides complete privacy and ensures that the cremated remains you receive are solely those of your pet.

With individual cremation, your pet is cremated at the same time as other pets, but is respectfully separated within the chamber using partitions. These partitions ensure that you receive only your pet’s cremated remains.

What urn will I get with individual or private cremation?

Included in the cost of an individual or private cremation, you may choose one complimentary memorial option. This includes your choice of one of our standard urns or a satin keepsake pouch.

If you prefer a different style, we also offer a wide selection of specialty urns and memorial items available for purchase. You may view the full memorial product catalog here.

After your appointment, the crematory will email you secure login details to an online portal where you can view and select your urn. Your family will have 72 hours to make your selection, allowing you time to choose what feels most meaningful. During this process, you may also choose to add additional memorial products if you wish.

Photos of our standard urn options are shown below, and larger images with detailed descriptions can be found on the linked page of our website.