Privacy Policy

Effective Date: July 3, 2026

Rover Veterinary Care - Reno (“Rover Veterinary Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, phone, text messaging, email, and appointment request tools.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information when you visit or use our website located at www.rovervetcare.com, including the Reno location pages and related online forms and booking tools.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide to Us

This includes information you voluntarily submit when you contact us, request information, schedule an appointment, or communicate with us by phone, text, email, or through our website. This may include:

• Your name
• Your phone number
• Your email address
• Your city or service location
• Your pet’s name, age, condition, or end-of-life care needs
• Appointment details, scheduling preferences, and related notes you choose to share
• Any other information you provide in a contact form, booking form, email, or text message

b. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• Your IP address
• Browser type and device information
• Pages viewed and actions taken on the website
• Date and time of visits
• Referral source or website that directed you to us
• General usage and analytics data collected through cookies, analytics tools, or similar technologies

c. Information from Third-Party Booking or Communication Tools

If you use a third-party scheduling, contact, or communication platform linked from our website, the information you submit may also be collected and processed by that third-party provider under its own privacy policy and terms.

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries and communicate with you
• Schedule, confirm, and manage appointments
• Provide in-home pet euthanasia, cremation coordination, and related client support
• Send service-related communications, including reminders, follow-ups, and updates
• Improve our website, services, and user experience
• Maintain business records and internal operations
• Protect the security and integrity of our website and business
• Comply with legal, regulatory, tax, or professional obligations

3. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website traffic and user behavior, improve site performance, and measure the effectiveness of our content and marketing.

These technologies may collect information such as pages visited, time spent on pages, device type, browser information, and approximate geographic region. You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functionality.

4. How We Share Information

We do not sell your personal information. We may share your information only in limited circumstances, including:

• Service providers and vendors who help us operate our website, scheduling tools, communications, analytics, or other business functions
• Veterinary, cremation, or care coordination partners when necessary to provide the services you request
• Professional advisors such as legal, accounting, or insurance advisors, when reasonably necessary
• Law enforcement, regulators, or other parties when required by law, court order, or to protect rights, safety, or property
• Business transfers if all or part of our business is reorganized, sold, merged, or transferred

5. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services, including scheduling platforms, review platforms, maps, or social media pages. We are not responsible for the privacy practices, content, or security of those third-party sites or services. We encourage you to review their privacy policies before providing information through those platforms.

6. Text Messages, Calls, and Email Communications

If you contact us by phone, text, email, or website form, we may keep records of those communications to assist with scheduling, service coordination, follow-up, and customer support. Standard message and data rates may apply depending on your mobile carrier.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, comply with legal and professional obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, or loss. However, no website, online transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is intended for adults seeking veterinary-related services for their pets and is not directed to children under 13. We do not knowingly collect personal information from children through this website.

10. Your Choices and Rights

Depending on where you live, you may have certain privacy rights regarding personal information, such as the right to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and legal obligations.

To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before responding to certain requests.

11. Nevada and Other State Privacy Disclosures

If you are a resident of Nevada or another U.S. state with applicable privacy laws, you may have additional rights under those laws. We will handle verified requests in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. When we make updates, we will revise the effective date at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Rover Veterinary Care - Reno
Reno, Nevada
Phone: (775) 800-6463
Email: reno@rovervetcare.com